yaya9 Privacy Policy

01 Overview

yaya9 is committed to protecting the privacy of everyone who uses our platform. We understand that when you share personal information with us — whether during registration, when making a deposit, or when contacting support — you're trusting us to handle it responsibly. That trust is something we take seriously.

This policy covers all personal data processed by yaya9 in connection with the yaya9 website, mobile application, and any related services. It applies to all registered players, visitors to the yaya9 website, and anyone who contacts yaya9 support.

yaya9 acts as the data controller for the personal information collected through the platform. This means we determine the purposes and means of processing your data, and we are responsible for ensuring that processing is carried out lawfully and transparently.

02 Data We Collect

yaya9 collects different categories of personal data depending on how you interact with the platform. The main categories are:

yaya9 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law or where you voluntarily provide such information in the context of a responsible gaming request.

03 How We Collect Your Data

yaya9 collects personal data through several channels:

• Direct interactions — when you register an account, complete identity verification, make a deposit or withdrawal, contact support, or respond to a promotion.
• Automated technologies — when you use the yaya9 website or app, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies.
• Third-party providers — we may receive data from payment processors (such as bKash and Nagad), identity verification services, and fraud prevention providers when you use their services in connection with yaya9.

yaya9 does not purchase personal data from data brokers or any other third-party data sources for marketing purposes.

04 How We Use Your Data

yaya9 uses your personal data for the following purposes:

• To create and manage your yaya9 account, including verifying your identity and age.
• To process deposits, withdrawals, and other financial transactions on the platform.
• To provide customer support and respond to your queries or complaints.
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities.
• To comply with legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
• To personalise your experience on yaya9, including showing relevant promotions and game recommendations.
• To send you important account notifications, such as deposit confirmations, withdrawal updates, and security alerts.
• To monitor and improve the performance, security, and functionality of the yaya9 platform.
• To enforce the yaya9 Terms and Conditions and other platform policies.

05 Legal Basis for Processing

yaya9 processes your personal data on the following legal grounds:

• Contract performance — processing is necessary to provide you with the yaya9 service, including account management, payments, and gameplay.
• Legal obligation — we are required to process certain data to comply with AML regulations, KYC requirements, and other applicable laws.
• Legitimate interests — we process data to detect fraud, improve platform security, and maintain the integrity of the yaya9 service, where these interests are not overridden by your rights.
• Consent — where we rely on your consent, such as for marketing communications, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

06 Data Sharing

yaya9 does not sell your personal data to any third party. We may share your data with the following categories of recipients only where necessary and under appropriate safeguards:

• Payment processors — bKash, Nagad, Rocket, and bank partners, to process your deposits and withdrawals.
• Identity verification providers — third-party KYC services used to verify your identity and age in compliance with regulatory requirements.
• Fraud prevention and security services — providers that help yaya9 detect and prevent fraudulent activity, money laundering, and account abuse.
• Game software providers — game studios and RNG certification bodies whose software powers the games available on yaya9. These providers may receive anonymised gameplay data for certification and audit purposes.
• Regulatory and law enforcement authorities — where yaya9 is legally required to disclose data, for example in response to a court order or regulatory investigation.
• IT and platform service providers — hosting, infrastructure, and analytics providers who process data on yaya9's behalf under strict data processing agreements.

All third parties who receive your data are required to handle it securely and only for the specific purposes for which it was shared. yaya9 does not permit third parties to use your data for their own marketing purposes.

07 Data Retention

yaya9 retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and regulatory obligations. In general:

• Account and identity data is retained for a minimum of five years after account closure to comply with AML and KYC regulations.
• Financial transaction records are retained for a minimum of five years from the date of the transaction.
• Support communications are retained for up to three years from the date of the interaction.
• Technical and usage data collected via cookies and logs is typically retained for up to 13 months.

When data is no longer required for the purposes for which it was collected and no legal retention obligation applies, yaya9 will securely delete or anonymise it.

08 Data Security

yaya9 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the yaya9 platform.
• Encrypted storage of sensitive data, including financial records and identity documents.
• Access controls that restrict internal access to personal data on a need-to-know basis.
• Regular security audits and vulnerability assessments of the yaya9 platform.
• Staff training on data protection and information security practices.

09 Cookies and Tracking

yaya9 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. The main types of cookies used by yaya9 are:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies — remember your preferences such as language settings and display options to improve your experience on yaya9.
• Analytics cookies — help yaya9 understand how players navigate the platform, which pages are most visited, and where technical issues occur. This data is used in aggregate and does not identify individual players.
• Marketing cookies — used only if you have consented, to track the effectiveness of yaya9 promotions and deliver relevant offers.

You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using yaya9, but some features may not work as intended. Note that essential cookies cannot be turned off as they are required for the platform to operate securely.

10 Your Rights

As a yaya9 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the yaya9 support team via the Support page or by emailing [email protected].

• Right of access — you can request a copy of the personal data yaya9 holds about you.
• Right to rectification — if any of your data is inaccurate or incomplete, you can ask yaya9 to correct it.
• Right to erasure — in certain circumstances, you can request that yaya9 delete your personal data. Note that this right may be limited where yaya9 is required to retain data by law.
• Right to restrict processing — you can ask yaya9 to limit how your data is used in certain situations, for example while a dispute is being resolved.
• Right to data portability — you can request a copy of your data in a structured, machine-readable format.
• Right to object — you can object to processing based on legitimate interests, including profiling for marketing purposes.
• Right to withdraw consent — where processing is based on your consent, you can withdraw it at any time without affecting prior processing.

yaya9 will respond to all valid data rights requests within 30 days. In complex cases, this may be extended by a further 60 days, and we will notify you if this is the case.

11 Minors

yaya9 does not knowingly collect personal data from anyone under the age of 18. The platform is strictly for adults. If yaya9 discovers that a minor has registered an account or provided personal data, that account will be immediately closed and all associated data will be deleted, except where retention is required by law.

If you believe a minor has registered on yaya9, please contact support immediately so we can investigate and take appropriate action.

12 Changes to This Policy

yaya9 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the effective date at the top of this page. In some cases, we may also notify registered players via email or an in-platform message.

We encourage you to review this policy periodically. Continued use of the yaya9 platform after any changes are published constitutes your acceptance of the updated policy.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how yaya9 handles your personal information, please get in touch:

• Live chat: available via the Support page
• Email: [email protected]

We aim to respond to all privacy-related enquiries promptly. If you are not satisfied with our response, you have the right to raise a complaint with the relevant data protection authority in your jurisdiction.